Terms & Conditions

The Experience Passport – Experience Packages

COVID-19

  1. If COVID-19 restrictions within an experience area do not allow a booked experience to be undertaken then this experience will be transferred to a suitable date in the future.
  2. During the COVID-19 pandemic experience prices may see a slight increase.
  3. HOSTED EXPERIENCES – will see a reduction in party size and will only be available to people from the same household. If a booking is for a larger party from different households then a surcharge will be applicable. Face coverings will be required.
  4. SELF-DRIVE EXPERIENCES – only members of the same household will be allowed to travel in hire cars, where parties include people from multiple households separate cars will be required which will include a surcharge.

Payment

  1. A 60% non-refundable deposit is payable on the confirmation of a booking.
  2. The remaining 40% is payable no later than 28 days before the date of the experience. Within the final 28 day period no refunds can be made unless otherwise agreed.
  3. Payment plans for the remaining 40% can be agreed between The Experience Passport Ltd and the customer.
  4. Where bookings are made within 28 days 100% is payable at the time of booking.
  5. Where a booking is for 2 or more people the payable amount stated on the invoice is the total cost of the experience package.
  6. Invoices will be made out in the name of one dedicated member of the party who will be responsible for paying the payable amounts stated on time.
  7. All price quoted are in (£) pounds sterling.

Bookings

  1. When a booking enquiry is made it is on the understanding that you have fully read and understood the terms and conditions of business.
  2. All bookings will be provisionally confirmed via email and an invoice sent to the dedicated party member soon after. Bookings will not be fully confirmed until the deposit payment is made.
  3. Where experiences are only available to people aged 18 or over, the enquirer must confirm at the time of enquiry that all members of the party meet this criteria. On arrival if a member of the party is under the age of 18 then the experience will be cancelled and no refund will be given. Photographic ID may be requested.
  4. Where an experience has a member of the party under the age of 18 then that person must be supervised at all times my a responsible adult.
  5. Where a hotel, activity, restaurant or experience becomes unavailable a suitable replacement will be sourced.
  6. On arrival, before departure the party will be requested to show booking confirmations and passports or other valid photographic ID.

Self-Drive

  1. Self-drive experiences are experiences where a host is not present.
  2. Transfers are not included unless prior arrangement is made.
  3. Self-Drive vehicle pick up points are available at selected locations throughout the UK. Agreement to pick up/drop off locations will be agred at time of booking.
  4. Drivers on a self-drive experience must be at least 30 years of age. One named driver is included in the price quoted. Additional drivers may incur a small fee.
  5. Drivers must have a full driving license. Copy of relevant documentation will be required at the time of booking which will be forwarded to the hire companies to complete booking.
  6. Driving licenses and docuentation must be carried at all times when on a self-drive experience.
  7. People from non-eu countries may be required to produce an international drivers permit. Confirmation of this will be made at the time of payment.
  8. A deposit will be payable on collection of the vehicle to the hire company. This will be refundable if the vehicle is returned as per their terms and conditions.
  9. The contract for this hire will be between the hire company and the driver. Any damges or additional charges are a liability of the driver.
  10. Vehicles must be returned to the agreed drop off location in a clean and undamaged condition on the agreed date at the agreed time. Failure to comply withh these may result in a chargeable fee.
  11. Vehicles must be returned with a fuel tank of fuel, failure to return with a full tank of fuel will result in a chargeable fee.
  12. Guests will receive an itemised itinerary prior to departures.

Luggage

  1. Guests are limited to 1 x cabin sized luggage (56x45x25cm) + one small on board bag (laptop case, small rucksack or handbag) per person on all experiences. 
  2. Where couples are booked onto an experience 1 x larger suitcase per couple can replace the 2 x cabin sized bags.

Cancellations

  1. If The Experience Passport Ltd makes the decision to cancel an experience due to reasons outwith their control an alternative date will be arranged in the future on a date that accomodates both parties. Any re-arranged dates must be made within 12 months of the original experience start date.
  2. If an experience is cancelled by a client then a minimum of 28 days notice must be given, an alternative date will be offered on the first occassion and if this is not acceptable a refund of 40% of the total will be refunded if 100% of the payable total has been made by the time of cancellation. The 60% deposit payable at the time of confirmation is non-refundable under any circumstances.
  3. If notice of cancellation is less than 28 days then the experience is non-refundable unless otherwise agreed by The Experience Passport Ltd.
  4. All cancellations made by the clients will be subject to a £200.00 administration charge.

Your Data

  1. The information that you supply at the time of booking will be used to create your experience package. This may mean that your details have to be passed onto a third party supplier to book parts of your experience package. For example but not limited to accommodation providers, activity provider, restaurants and hire companies. We will notify you via email if this has been done.
  2. It is very important to us that you enjoy your experience with us and at no time will The Experience Passport Ltd sell your personal details for profit or gain.

Health & Safety

  1. The Experience Passport Ltd will provide risk assessments relevant to your experience after the booking confirmation is made. You must read these and understand them before your arrival with us. If you have a question or query regarding the risk assessment then this must be made in writing prior to arrival to scott@theexperiencepassport.co.uk
  2. A toolbox talk and safety briefing will be conducted before any hosted experience starts. You must sign to say that you have recieved and understood this talk.
  3. The word of any guide, host, instructor, activity staff or third party contractor is final. If someone is deemed to be acting in a reckless or unsafe manner then the experience will be terminated for the party and no refunds will ne given. Clients must follow safety instructions at all times.

Marketing

  1. We like to share our stories through relevant social media channels and websites. We will ask for your consent to use any photos of your experience in this way.

Insurance

  1.  The Experience Passport Ltd recommends that all clients participating on an experience package have the appropriate travel insurance.
  2. All clients must ensure that they are covered the appropriate travel insurance for the duration of their experience with us.
  3. Travel insurance should include but is not limited to: cancellations, curtailments, delays,  medical and emergency expenses including repatriation, flight cancellations and delays, personal accidents, injury or death, the breakage or loss of personal items and items that have been lost or stolen.

And finally

The Experience Passport Ltd (SC609457) or any person or company working on behalf The Experience Passport Ltd shall not be liable for the consequences of delays or restrictions from adverse weather, obstructions, repairs or damage to navigational works, flooding, shortage of water, transportation restrictions, industrial action, war, terrorism, fuel-rationing, shortages of or non-availability of fuel or any other cause and reserve the right to restrict the activity if unusual or hazardous conditions prevail. Neither The Experience Passport Ltd nor any person or company working or assisting on behalf of The Experience Passport Ltd shall be liable for death, personal injury or illness. However nothing in this statement is to exclude liability for death, personal injury due to negligence on the part of The Experience Passport Ltd

The Experience Passport – The Scottish Fishing Passport 

Purchase

1.1 All payments and deposits shall be made in full at the time of purchase. Monthly payments will be collected at the agreed date between both parties once monthly for a period of 11 months by direct debit.

1.2 Where direct debits have failed to be collected and or are cancelled accounts will be suspended until payment is made up to a period of 21 days where accounts will be terminated thereafter. Members who have accounts terminated due to failed payments will be banned from purchasing further Scottish Fishing Passport memberships from The Experience Passport Ltd for a minimum of 12 months from the date of termination.

1.3 Voluntary terminations to be made to The Experience Passport Ltd in writing. Cases of voluntary termination may not face a minimum of 12 months suspension from purchasing products from The Experience Passport Ltd.

1.4 No refunds will be available.

1.5 All prices stated are in pounds sterling.

1.6 Memberships run until 01 November each year unless otherwise stated.

1.7 When purchasing a gift voucher, the named consumer must contact The Experience Passport Ltd to arrange distribution their Scottish Fishing Passport. Gift vouchers up to the value of The Scottish Fishing Passport may be purchased, where vouchers purchased do not meet the total value, the total value must be paid in full at time of registration.

Bookings

2.1 Bookings to be made online through The Experience Passport Website and only to be made by a Scottish Fishing Passport Holder.

2.2 Bookings are non-transferable and must only be used by the named passport holder.

2.3 Bookings are on a first come first serve basis.

2.4 Members will only be able to hold a maximum of two booked in their account at any time. Bookings of further fishing will not be possible until there is only a maximum of one booked day in there account.

2.5 The Experience Passport reserves the right to cancel any bookings at any time.

Cancellations

3.1 If a booking has to be cancelled this must be done with a minimum of 24 hours’ notice.

3.2 ‘No shows’ to booked days may result in the users account suspended for an unspecified time period, not exceeding 12 months.

3.3 Booked days cannot be transferred to other passport holders.

Your Data

4.1 The information that you supply will be used by The Experience Passport Ltd to create your Scottish Fishing Passport.

4.2 From time to time The Experience Passport Ltd may contact you with offers, reminders or updates surrounding your membership and other relevant aspects of The Experience Passport.

4.3 The Experience Passport Ltd may at time share your details with third party organisations that we feel are relevant to yourself.

4.4 Your details will be stored for 12 months after the last date of your membership with The Experience Passport.

Code of Conduct

5.1 Anglers should always fish upstream of fellow anglers.

5.2 Leave appropriate and adequate space between yourself and fellow anglers. A minimum of approximately 15 metres.

5.3 Do not leave litter behind, dispose of litter and used fishing line responsibly.

5.4 Respect the property, access and privacy of those who work or live on or near the fishery.

5.5 Respect other users of the river and riverbank.

5.6 When returning fishing to the water fish should be handled carefully and should not be lifted by the tail. Fish should not be removed from the water. Ensure the fish is fully recovered in the water before it is allowed to swim away. Fish which have died during this process must be returned to the water.

5.7 When dispatching of fish use approved equipment to ensure the process is as quickly as possible. Always ensure fishery rules permit you in retaining fish. We support catch and release and ask that anglers show restraint in retaining fish and their choice of fishing equipment.

5.8 Fishery rules must always be followed and anglers must fish within the law.

5.9 Where a ghillie is present their decision is final.

Misconduct Proceedings

6.1 If a report of misconduct is made against yourself from another member or third party you will be notified of this in writing.

6.2 Senior management within The Experience Passport Ltd will review the complaint and make an informed decision.

6.3 Penalties will range from temporary suspensions to lifetime bans.

6.4 The decisions of the senior management are final. You will be notified of the outcome in writing. No appeals process is in place.

On purchasing and or registering to The Scottish Fishing Passport, controlled by The Experience Passport Ltd you agree to follow all control measures laid out in The Scottish Fishing Passport risk assessment. Failure to follow the control measures laid out in the aforementioned risk assessment may result in withdrawal of your Scottish Fishing Passport.

The Experience Passport Ltd (SC609457) or any person or company working on behalf The Experience Passport Ltd shall not be liable for the consequences of delays or restrictions from adverse weather, obstructions, repairs or damage to navigational works, flooding, shortage of water, transportation restrictions, industrial action, war, terrorism, fuel-rationing, shortages of or non-availability of fuel or any other cause and reserve the right to restrict the activity if unusual or hazardous conditions prevail. Neither The Experience Passport Ltd nor any person or company working or assisting on behalf of The Experience Passport Ltd shall be liable for death, personal injury or illness. However nothing in this statement is to exclude liability for death, personal injury due to negligence on the part of The Experience Passport Ltd

By purchasing and using The Scottish Fishing Passport you agree to be legally bound by these terms and conditions, which shall take effect when payments and deposits are made. When purchasing a voucher you are legally bound by these terms and conditions, the named consumer of the voucher is legally bound by these terms and conditions at the time of registration. If you do not agree to be legally bound by all of the above please do not attempt to purchase The Scottish Fishing Passport or vouchers to be used towards The Scottish Fishing Passport.


The Experience Passport

Office 90, Alloa Business Centre,
Whins Road, Alloa FK10 3SA

Home of The Scottish Fishing Passport